I honestly cut VMP a lot of slack. They've always been very good to me. But this allowing non members to purchase big drops has been going on forever and they should be catching hell for this one. They make the same "mistake" over and over again (not sure it's actually a mistake)... There should be advantages to being a member beyond slightly cheaper prices, this is EXACTLY the type of thing that should be given member priority. Not Paulie's fault at all, he's just the scapegoat every damn time...Agreed if they messed up they should stick with the orders placed. This whole thing is messed up, and I actually feel bad for the CS guy dealing with this nonsense. He apologized for his biting response which was appreciated, but still he's getting dumped with someone's massive fuckup here and maybe shouldn't have responded before getting all the facts.
And those wait lists? Has anyone ever gotten a single email from those things? I'm pretty sure that every time an item comes back into stock that's on a member waitlist, the only thing that happens is a faint beep goes off somewhere in Siberia.