Is anyone's local Good Records in Texas?
I ordered 2 records from them. They came well packed with no damage to the box. Both records were sandwiched between 2 cardboard fillers. One record is in perfect condition. The other has a massive crease, the type where it looks like it's been folded. It's not subtle and was clearly knowingly packaged with this damage since there is zero chance it happened it transit. They just tried to slip it by.
I hit them up to tell them I'm looking to send the damaged copy back for a refund. The owner responded that if I send BOTH back, then he'll work on a refund, because he can sell them in the shop.
I just messaged him to let him know that I'll be waiting on a return label to send the damaged record back, only, and to let me know if that's going to work or if I should start filing my PayPal dispute.
What kind of bullshit is this?
Is this typical?