Vinyl Me Please Rap & Hip Hop
- Thread starter Captainfog
- Start date
That is so strange.
Murfocakes
Well-Known Member
My copy is the same. They said they had heard nothing of this issue and gave a refund as there were no replacements
Murfocakes
Well-Known Member
Solid up to that though
last time i heard they were repressing the 2LP and fixing it... i guess they changed it
Murfocakes
Well-Known Member
I’m sure they will: they have different responses depending on who you catch.
walkingdogs
Well-Known Member
So I got $85 and will end up with a proper and clean version. OK.
I would assume early response when they only got one or two complaints was “refund” but once it becomes obvious that it’s widespread they bumped it up to Paul or QA/admin and they’re going to the trouble of repress
TrainFan73
Frothy
Man, I think their cs is fucked at this point. Not from this issue, but the way everything gets different responses solutions. They aren’t live chatting or getting phone calls from us. They should have a solid algorithm to follow and there should be some system for reporting issues on a release to prevent multiple answers/resolutions.
The whole ODB and last volume of Parton reminds me of the old days when they scaled too quickly and it seems we are in those days again.
A lot of their first tier support is new, from around xmas or new years; I expect as the new folk get their sea legs they’ll get better with confidence.
4080
Well-Known Member
Got an update on the ODB
Has this been communicated to everyone that ordered this?
Has this been communicated to everyone that ordered this?
avecigrec
Well-Known Member
Not even a little bit
walkingdogs
Well-Known Member
These are the things that VMP needs to email to 100% of people who subscribe to an affected track.
its probably gonna end up like back when stars had that bad tick on it (which i was the one to show them) and they had to send a typed letter saying "ok our stamper was accidentally scratched so we have to redo it"
"Hoping" it's a pressing defect and not a bad CD rip.
Hemotep
Well-Known Member
They still haven't replied to my email from a couple days ago.
I got an email back this morning offering me store credit or to wait until June for a replacement.
If I take the credit do you think I’ll still end up with the blanket replacement?
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4080
Well-Known Member
The consistency and communication with this company keep me coming back for more!
This is a problem they know about, haven't actually told their membership about unless you email them, and have I think 3 different solutions that I've seen so far?
Someone got a refund, I got it's going to show up be patient and now they are offering credit or (probably and) wait for a replacement!?
Hemotep
Well-Known Member
They told me this morning to hold tight and I'll get a replacement later this year, lol