I think you touch on a valid point and one of the reasons some of us have issue with VMP, the assumption that customers don't know any better. And unfortunately, I think that's what drives their business some times, as far back as I can remember, all that VMP subscribers from the forum, past and present, have asked for was transparency, or at least as transparent as possible, I don't think the majority of us are looking for tax returns, but the things they do screw up, they have an automatic knee jerk reaction of "it wasn't our fault" and inevitably end up having to back peddle because of it.
That being said, it seems like everything is becoming a crap shoot, lol