I didn't know where to put this, but I have to say I'm really beside myself with the response I got from this "company", maybe it's just me, please tell me what your impression is.
The Problem: Was gifted an album from Amazon, it had a skip on side B. I returned it for replacement 3 TIMES, and each one has the same exact skip in the same exact place.
What I did: I reached out to the label, because I would have just purchased it direct if it hadn't been gifted, explained the above to them and asked if it was a known problem.........."before I bight the bullet on the gifted one and just buy one direct from your shop"
The response:
Hi Anthony,
Thanks for your email! I would suggest wet cleaning your record and adjusting the weight on your tonearm. Oftentimes there is a bit of debris lodged in the groove, or the needle is simply not hitting the grooves of the record deep enough.
I hope this helps! Please let me know!
Since it's the weekend, I'm going to let my response simmer a bit, but am I wrong in wondering why they didn't actually answer the "known issue" question when I specifically said this exists on 4 copies of this album?