I really wonder how do you get responses by CS? I'm waiting over a week now for them to respond. There's nothing more frustrating than waiting for someone to respond, checking emails all the time and nothing comes in, just some automatic stuff.
Last Sunday I've received this:
"Apologies for our delay in getting back to you, we wanted to let you know that we haven't forgotten about you. Every every member of our team is working around the clock to solve your issue, and will get to your question as quickly as we're able to.
As a reminder, we also kindly request that you only send one email, since sending a second email generally pushes you back in our ticket queue. This can create further delays – which neither of us want!"
So how to deal with it? Does sending a new email really put you at the end of the queue?
I love VMPs curation and records, but never in my life I had to deal with such a slow and frustrating CS. How can people get responses about things just happening recently like Alfredo, while I still don't have a response from what I've asked over a week ago?
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