I received my shipment Monday, had a skip on my Otis. Sent CS an email and heard back the next day about a replacementJust piggybacking on @RowBearToe's comment. Has anyone messaged CS lately and had a reply? I emailed a few days ago about a warped record and for an update on a load of records I have had ordered for ages (months in some cases). Usually, I hear back from Pauly within a day or two at the most.