At my job I subcontract out work that ultimately gets delivered to the end user through me. To my clients, I and I alone am the face of my company, regardless of who I subcontracted work out to. My customers expect a flawless product from me and do you know who’s at fault if I don't deliver? Hint: it’s me...While my subcontractor very well may have dropped the ball, my customer really doesn’t care about that and ultimately just expects an exceptional final product. I’d say it’s something VMP should take up with the pressing plant because whoever is at fault really isn’t of concern to me. I just expect to receive what was sold to me, which again is an exceptionally high end box set