Ah well fuck them. I’m spending my money elsewhere. Here’s the thing, I bought a rare Gentle Giant album online that was advertised as damaged cover, it was only £10 including postage when the going price is £40-£50 at the very least. This is the condition it came in.
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I was expecting a VMP level atrocity but the damage was less than I’d usually accept from them without sending in a ticket. Also it’s wonderful Gentle Giant. My new favourite band. The honesty and transparency of the online retailer means I will use them again. VMP said they had no replacements and offered me $5 credit. I told them I wanted a new cover and they lied. So I got a full refund. I suppose I got a damaged record for free if you are going to put a Nathanesque positive spin on it but I didn’t get what I paid for and they lost a good customer. In short - don’t trust them when they say they are OOS