Memo
Well-Known Member
Looks like they changed systems, and erased my address and used an old billing address 
The National
- Thread starter mdmost
- Start date
RonDMC
Active Member
I got my shipping notification a few minutes ago mine is also going to my old address in TX. 
I emailed cherry tree with a screenshot of my account showing my current billing/shipping address to see if it can be sorted out. It's weird because last one came to my current address.
I emailed cherry tree with a screenshot of my account showing my current billing/shipping address to see if it can be sorted out. It's weird because last one came to my current address.
They sent an email to make sure everyone's address was correct a few weeks ago, most all of found that our addresses were erased in the new portal. Imagine there are going to be a lot of issues like this.
wokeupnew
Well-Known Member
Good question. I think we’ll find out in due time. The Cherry Tree Instagram account normally shares people’s stories about the boxes and/or people tag them in posts so early receivers of the box might share.
Memo
Well-Known Member
Guess that’s what I get for not keeping in touch!
Time to go knock on someone’s door and ask for my package lol
RonDMC
Active Member
I don’t know, my address shows correct in my account and it still went to my old one. It’s been over 1.5 years so I doubt it will get forwarded. It went to TX and I now live in NJ.Guess that’s what I get for not keeping in touch!
Time to go knock on someone’s door and ask for my package lol
threesunrises
Well-Known Member
A friend verified his address by the deadline, yet his is still going to his old address from 2 years ago.
RonDMC
Active Member
sounds like a glitch/issue on their end. Hopefully they are able to resolve the issue for those who don't receive their packages.
Bennnnn
Well-Known Member
They haven’t hinted at anything about it, so right now it’s still a mystery.
Godardian
Member
Showing Monday delivery for me...a bit skeptical they'll hit that as I'm in the Midwest but what a great way to start a Friday.
threesunrises
Well-Known Member
RonDMC
Active Member
I finally got a response from cherry tree about the shipment to the old address.
They said
“Thanks for checking in! We can see that you updated your address information in the system earlier today, but unfortunately it was not updated in time for your Volume 5 shipment. The address update cutoff was October 15th at 11:59 PM EST. We were careful to mention in our address update reminder email, "IMPORTANT: If you do not update your shipping address by the October 15th deadline, we will ship your Volume 5 package to the current billing address on file or to the address where your Cherry Tree Volume 4 vinyl was shipped.”
My address was updated over a year and a half ago and I found my processing email from volume 4 and it shows it was shipped to my current address. I’m about to light them up with receipts in the morning.
They said
“Thanks for checking in! We can see that you updated your address information in the system earlier today, but unfortunately it was not updated in time for your Volume 5 shipment. The address update cutoff was October 15th at 11:59 PM EST. We were careful to mention in our address update reminder email, "IMPORTANT: If you do not update your shipping address by the October 15th deadline, we will ship your Volume 5 package to the current billing address on file or to the address where your Cherry Tree Volume 4 vinyl was shipped.”
My address was updated over a year and a half ago and I found my processing email from volume 4 and it shows it was shipped to my current address. I’m about to light them up with receipts in the morning.
Indymisanthrope
Well-Known Member
Don’t swallow their cap!
threesunrises
Well-Known Member
I know what CT5 is.
Other goodies are postcards, sticker and socks
Other goodies are postcards, sticker and socks
I know what CT5 is.
Other goodies are postcards, sticker and socks
So glad it is that. That show is amazing and lucky you were there.
threesunrises
Well-Known Member
That makes two CT releases that I was at, the other being Stubb's. Really psyched for one of the extras as well.
Mine is out for delivery today as well. That was fast.Oooh. Cherry Tree coming today for me.
Well you are a National super fan so it makes sense, yeah I am excited by what you told me one of the extras are as well. Not getting mine till Monday.