Vinyl Me Please Essentials

Mather said:
I'm guessing VMP do not realize that most (pretty much all) countries don't have American nickels... or nickels at all so... I'm sure this will go well...
Click to expand...

@Mather there's a simple solution to this.

Google tells me a nickle is 1.95mm thick. I remember reading somewhere that the thickness of an average record is around 0.65mm (dont question me on this).

So its simple, you snap the warped record into a few pieces. Take 3 shards, stack them, then slide them under the warped area. If it fits then its definitely warped and VMP will send you a new copy. If it doesn't properly fit, then there was never a warp to begin with, you made it up, VMP will rightfully shame you, and you get your glue gun out and listen to your non-warped record.
 
WheatPopsicle said:
This is not a new policy. I literally had to do this for my copy of 3 Feet High and Rising before Kathleen would even tell me they were out of stock.

Let me see if I can find the email....


Kathleen (Vinyl Me, Please)
Apr 11, 10:43 CST
Hey @WheatPopsicle,

I'm so sorry to hear that! We surveyed a few plants and all agreed that playability is the determining factor in whether warping is 'within tolerance.'

If audio quality is affected - it's not within tolerance.

If it plays - it's within tolerance.

Another quick gauge is the "nickel test" - place the warped record on a flat surface (glass tabletop is best), and if you can slide a nickel under the record, this is considered to be too much warping and is not within tolerance.

Do these records play ok? Do you think they'd be able to pass the "nickel test?" Let me know and we can go from there. :)
Best,
Kathleen
Customer Support Specialist
Vinyl Me, Please
Click to expand...
Seems they are tightening up...I'm hoping the video I took of the Stars album popping is enough to convince them something is wrong.

Is there a test to gauge whether or not popping is excessive?
 
siremobunny said:
Seems they are tightening up...I'm hoping the video I took of the Stars album popping is enough to convince them something is wrong.

Is there a test to gauge whether or not popping is excessive?
Click to expand...
I got asked to send a video for Stars as well...fingers crossed because I love that track and the popping drives me insane.
 
siremobunny said:
Seems they are tightening up...I'm hoping the video I took of the Stars album popping is enough to convince them something is wrong.

Is there a test to gauge whether or not popping is excessive?
Click to expand...

yes, start with a US nickel then drop it on the ground from 1m (note: that's 3.281 ft). Record the noise this makes and compare the amplitude of the frequencies to the pops.
 
siremobunny said:
what type of ground surface should I drop the nickel on?
Click to expand...

Hi siremobunny,

Thanks for getting in touch! This is just a quick note letting you know we got your message and we’re on it.

Our normal hours for support are Monday through Friday (except holidays), 9am - 5pm MST. We check the inbox over the weekend and try to get to the urgent stuff, but in general, we try to let our folks rest up and recharge. If you sent this in during the week, you’ll hear from us within one to two business days but most likely by the time the record you want is out of stock and we can't replace it. If you sent it during the weekend, it might be a bit longer.

If you remember anything else you meant to include in your note, or that you think is important to the question or issue you’re contacting us about, just reply to this email with the details.

We’re here to make your life more awesome and we’ll make sure to get this taken care of for you as soon as we can. Thanks so much for your patience while we do, you rule!

The VMP Team
 
I liked that the initial response requesting a video stated that they weren't aware of any issue when we had about 5 people from this forum report the exact same issue, most of them a day or so before I reported it 🤔
 
siremobunny said:
Doesn't help that its a relatively quiet track to start.

Here's my video...
Click to expand...

Yep - that's exactly the popping that I get. I looked for a scratch too, but couldn't detect anything. I took a video this morning and am going to send it to them in a bit. I'm not sure a replacement is going to solve anything if it's this common of a problem...but maybe?
 
combedge said:
Yep - that's exactly the popping that I get. I looked for a scratch too, but couldn't detect anything. I took a video this morning and am going to send it to them in a bit. I'm not sure a replacement is going to solve anything if it's this common of a problem...but maybe?
Click to expand...
Mine seems to have a bit of a small scratch across that section of the last song. I just sent them a video as well and yes... @tonythegamer check yours because mine is just as bad. To be fair @siremobunny , I did not know about the popping until I saw it posted on here (just got a big batch of records so have been systematically working my way through listening to them) and then I contacted them last night, so it is quite possible that they didn't actually get emails until after that initial response to you. Who knows anymore though haha. Hoping they give me a copy that doesn't have it. Wouldn't be shocked if most copies have it though and people just haven't listened all the way through.
 
You must log in or register to reply here.
Back
Top