Vinyl Me Please Essentials
- Thread starter Captainfog
- Start date
Chris V
Active Member
thanks for the info, also sounds best to swap the main track as opposed to a side track.
MikeH
Well-Known Member
It’s been going toward that direction for some time now. A lot of people abused the lax return policy and VMP has made their policy toward replacements more and more strict (remember the “dime” policy anybody?). I don’t think they have ever accepted returns but did give you a refund or sent a new copy no questions asked early on. Which album was this for out of curiosity?
SpinningSince85
Active Member
Well good thing every warp affects sound quality. Also additional wear on your needle and the record itself.
Mayer and Tyner which arrived at my door like such. I was actually very close to sending pics of the records on the platter with nickels under the wraps but decided to say fuck it.
dhodo
Well-Known Member
Nickels!
I bet if you asked someone else, they'd help you. Sometimes it seems like the onboarding training for CS is, try to deny them the first time and see what you can get away with. Seems like many instances on here of people getting shut down and then another person with the same complaint gets a replacement.
Oh fucks sakes yes send a picture. As mentioned above all warps effect sound eventually and they definitely affect wear on your stylus. But that is unplayable, send a pic they will replace.
" come on guys , we're having trouble enoigh sending your records out correctly, do you know how near-impossible that gets if we would also accept returns"
Oh I sent all these pics and more of them on the turntable and no dice.
No way, send them again. Whoever that person is that responded has no idea what they're talking about if they think that doesn't affect the sound. That is not playable in any way.
I’m going back in. WISH ME LUCK LADYS AND GENTS
Just make it very clear it DOES affect sound, in that that is NO sound because YOU CAN'T PLAY IT.
TenderLovingKiller®
Well-Known Member
Not really they have tried that shit on me in the past. You just have to come back at them. Tell them you didn’t pay a premium for a warped record and tell them you will file a claim with PayPal or your CC company and cancel your membership if they don’t do the right thing. After that magically they were able to send a replacement. The warp is a QC issue that they need to fix.
Selaws
Well-Known Member
I know its likely they dont care about this kind of stuff, but whenever I have an issue with a warp I take a video of it and upload it to youtube with 'Vinyl Me Please ___ Warp' as the title, then send CS the link. Its likely no one would ever see the video other than them, but if I ever got rejection after that I would plaster the link on my social media for all my tens of followers to see.
Seriously though, I have had a fair amount of replacements over the years for warps and have never had a rejection (or anything close). I bet you just got someone thats new or unexperienced with it.
wmeugene
Well-Known Member
In the last week I had a notable warp and seam split on Khrunagbin replaced with no questions asked with a video of the record on the platter. That's what they may need.
MikeH
Well-Known Member
To be fair did they EVER accept returns? I've only ever gotten replacements or full refunds.
Definitely just push back. I've had my fair share of VMP issues in the past year or so when I was a member and if you are respectful but push back and say that's not an acceptable solution to your issue, they will likely make it better. The only worry I'd have is that Sahara got oversold I think so not sure what the status is on replacement copies right now.
HARD DISAGREE! Their QC is all over the fucking place!
Selaws
Well-Known Member
I have a question for any of you guys that might have experience with CS. When they receive a replacement request from individual subscribers do they have account info on the screen to show how long you have been a member, amount of purchases, money spent etc?
The reason I ask is that if you've been a member for a few years but only put in a couple of requests then surely they should be more open to replacing and less suspicious? Im just curious how it works really.
The reason I ask is that if you've been a member for a few years but only put in a couple of requests then surely they should be more open to replacing and less suspicious? Im just curious how it works really.
MikeH
Well-Known Member
Agree their QC is all over the place and when something is damaged it absolutely needs to be replaced. Their policy now is too strict and they expect people to cave in and accept a small credit. But I've seen people get new copies of records for a slight ding in the sleeve and then flip the "damaged" records over on reddit at above the price they paid. I personally think that's taking advantage of the policy they had.
@Ghost is 100% in the right asking for a replacement or full refund though.
Yeah maybe people on here, and more the old place, are more honest, but I’ve genuinely seen exponentially more seriously fucked records than abuses. Also I’d 100% reach out for minor sleeve defects but wouldn’t expect a new record, just a small credit as a gesture. If they were giving replacements for that it’s their stupidity, not people talking advantage!