Vinyl Me Please (store, exclusives, swaps, etc)

I've given up on VMP responding on any channel at this point, which is still kind of a "pinch me" level of customer service to me lol. The more you know though. Just hope that everything with the orders ends up alright because I genuinely don't know what you can do once they've decided to ghost you entirely.
 
Kyuuji said:
I've given up on VMP responding on any channel at this point, which is still kind of a "pinch me" level of customer service to me lol. The more you know though. Just hope that everything with the orders ends up alright because I genuinely don't know what you can do once they've decided to ghost you entirely.
Click to expand...
Here’s the thing, there customer service often devolves to this level of ratfuckery that being said, worst case scenario they will at least make you whole, if you don’t get what you were supposed to get or some other dumb thing happens due to their incompetence the worst case scenario, they will give you a refund you may even end up with a free record or some store credit due to their insolence and I know we can all be impatient but they will eventually reply to your inquiry. Point being, you might not end up with what you ordered but they also won’t fuck ya over either.
 
hatfieldpdx said:
While certainly not sacrilege, would you say that very strongly suggesting that it is better than another album is respectful to the "personal opinion" of others?
Click to expand...
It’s the internet everybody gotta an opinion. One mans shit is another mans treasure. It’s Nathan. Nate is gonna Nate.
 
TenderLovingKiller® said:
Here’s the thing, there customer service often devolves to this level of ratfuckery that being said, worst case scenario they will at least make you whole, if you don’t get what you were supposed to get or some other dumb thing happens due to their incompetence the worst case scenario, they will give you a refund you may even end up with a free record or some store credit due to their insolence and I know we can all be impatient but they will eventually reply to your inquiry. Point being, you might not end up with what you ordered but they also won’t fuck ya over either.
Click to expand...
Good to know on the record delivery front, at least they’ve better communication there. Will just wait until before close tomorrow for a response on requests if nothing by then will lock some base choices in. At this stage it’s more bewilderment than frustration. Have already ordered the deluxe splatter of Black Pumas so not hanging onto it by a thread, mainly just curious to see if they do eventually get there as it’s three days on atm.
 
Kyuuji said:
Good to know on the record delivery front, at least they’ve better communication there. Will just wait until before close tomorrow for a response on requests if nothing by then will lock some base choices in. At this stage it’s more bewilderment than frustration. Have already ordered the deluxe splatter of Black Pumas so not hanging onto it by a thread, mainly just curious to see if they do eventually get there as it’s three days on atm.
Click to expand...
Black Puma’s is great. You will enjoy it!
 
parnell17 said:
Do I have to accept that I will receive "All Mirrors" by Angel Olsen (I already own the aquamarine version from the Secretly Store) that Vinyl Me Please has chosen for me? Still no feedback and no change to my swap. I try to avoid online trolling and put the whole thing into perspective... But I am a little angry.
Click to expand...
Hell no and if they charge you for it I’d demand a bunch of shit...it’s basically theft on their part imo
 
TenderLovingKiller® said:
Here’s the thing, there customer service often devolves to this level of ratfuckery that being said, worst case scenario they will at least make you whole, if you don’t get what you were supposed to get or some other dumb thing happens due to their incompetence the worst case scenario, they will give you a refund you may even end up with a free record or some store credit due to their insolence and I know we can all be impatient but they will eventually reply to your inquiry. Point being, you might not end up with what you ordered but they also won’t fuck ya over either.
Click to expand...

Yeah Im not of the opinion that refunding is “making things right” or not “fucking over”. The reason I bought it is I wanted the record more than the money. I have every classic release so far and if I dont get Otis or it ends up damaged and there are no replacements because it took them a month to send it out AND they ignored all emails, then that is not ok and a refund does not make it right. The CS has become just as garbage as the rest of the service lately.
 
Last edited:
Ear Wax said:
Hey! "Joey Dosik writes human music for human beings. And boy does he write the hell out of it."
Click to expand...
EoV81gY.gif
 
wynn72 said:
Yeah Im not of the opinion that refunding is “making things right” or not “fucking over”. The reason I bought it is I wanted the record more than the money. I have every classic release so far and if I dont get Otis or it ends up damaged and there are no replacements because it took them a month to send it out AND they ignored all emails, then that is not ok and a refund does not make it right. The CS has become just as garbage as the rest of the service lately.
Click to expand...
I mean, it would be certainly be disappointing and it would certainly make sense for a customer to take their business elsewhere moving forward but if you get a full refund your hardly being fucked over. I am not excusing their poor customer service and logistics but sometimes that is how commerce works out. All things being equal I hope ya get you Otis LP and everything works out for you (it still may).
 
TenderLovingKiller® said:
I I am not excusing their poor customer service and logistics but sometimes that is how commerce works out.
Click to expand...

I get what you’re saying and for the most part youre right. I think I’m mainly fed up because it’s not “sometimes” with them, it’s almost every month. Just so frustrating for a company with such a great product to have such poor logistics and customer service.
 
I remember during the great website debacle of 2019 that some people had the email address for one of the main dude's and they were able to get a response. Does anyone remember what that email was? I've got a question.
 
Joe Mac said:
And wasps and clicks and swooshes. The QC was always suspect...

Edit: I meant warps clearly but I’m leaving it because I like the idea of being worried about wasps in your records 😂
Click to expand...

My first record was Fugees last was Loretta Lynn. Yes defects are always a concern but honestly I don't recall that being a big issue and when it it was it took approximately 1 email to have another on it's way. The fact that I'm even talking about VMP right now after being gone this long, shows how cool this company was at one time. Wonder if they ever get it back. I hope it happens one day, it was a joy.
 
You must log in or register to reply here.
Back
Top