Vinyl Me Please (store, exclusives, swaps, etc)

KenKaniff said:
Remember the good old days where if you had an issue with your product, people would say "Yeah but CS is the best and they will for sure straighten it out for you!"
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Teeeee said:
And I'll extend that timeline - they've had issues since I was a member - perfume genius (was that 2014 or 15?). They handled the issues far differently and way better (swoosh, ben webster) but the issues have been around since the beginning.
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I left before I experienced any real problems (can’t recall anything at least)
The forum end was my trigger point.
I wonder how many subscribers exist who were like me in the early days - I never looked at forum didnt have a clue what the AOTM was (and there was only one) until I got the email drop.
Record would arrive eventually and I’d not really have a set date in my mind for that so no complaints on that score either. I didn’t even consider exclusives as an option. If they have thousands of those subscribers they can get away with a lot of bad service.
Customer Service when required for minor issues was always speedy and helpful.
 
displayname said:
Not much. Certainly not exclusives, or swaps. Everyone is just waiting on records and speculating how long VMP has left. It's been a real shit show.
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This is the worst month I can remember in the past 4 years. If I don't get a shipping notice this week I'm ready to just email them to cancel all outstanding orders and refund my remaining months.
 
dbarila said:
This is the worst month I can remember in the past 4 years. If I don't get a shipping notice this week I'm ready to just email them to cancel all outstanding orders and refund my remaining months.
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I just filed disputes with my credit card company for all outstanding orders, since CS is unreachable/unresponsive and there is zero information forthcoming.
 
bdm105 said:
Weird I didn't get that delay email or an email about the Rising today.
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Same. No email for me.

dbarila said:
This is the worst month I can remember in the past 4 years. If I don't get a shipping notice this week I'm ready to just email them to cancel all outstanding orders and refund my remaining months.
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Good luck trying to cancel AND getting a refund.

People have reported issues with getting replies about cancellations and issues with actually receiving refunds after getting "confirmation" of a processing refund.
 
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