She entered this conversation when she commented on the ig post. I linked to see if it was really his wife or just a joke and, when I clicked on her profile image -- since I'm still a dummy and forget it won't enlarge, but generate a story -- saw the contempt that her household has for the collective customer base, which she views as unappreciative and cruel. When she mentions scrappiness, she seems to paint the customers and the "damage" they cause as the only real obstacle, rather than the choices of VMP, which she writes off as understandable goofs. But, most importantly, she personally stated that she wanted to deliver that message to every individual "negative" commenter being critical of their company. By posting that here, it's been delivered.
It's just a comment in a thread in a section of a forum. It's not a reddit post or any call to action against her, so I don't think it's wrong for us to see it and, apparently, she doesn't either. According to her, she wanted us to.
Like I said before, I wouldn't personally contact her, but I don't think commenting on her statements about us is out of line.
Fair enough. Agree to disagree on this one. Like I said, I don’t think anybody did anything objectively wrong here, just my opinion about it. In the end, she didn’t respond to every commenter who complained, and her message was broadcast only to her 700 followers; it was an inadvisable message, but anybody who expected her not to stand by her man would have been disappointed. Since she’s not commenting as a representative of VMP, and isn’t responsible for VMP’s decisions, it’s only noteworthy because the people who are never weigh in.
i'll chime in here to say n&g staff are pretty much having the same discussion about this as you two and others who have commented similarly are. bringing in comments made elsewhere by individuals connected to vmp by proxy - especially family - that are not directly responsible for the company's issues, and that result in those individuals being contacted by people specifically being made aware of it here, is something that is a bit of a moral quandary for us to wade through. like indy said, nothing done so far has been objectively wrong, and if anyone making public comments on the internet expects those comments to remain within their sphere, then that's on them. our primary concern is that our community treats those individuals with respect (both on here and elsewhere) and with an understanding that they are not the ones who should be contacted to help fix things in any capacity, and that they do not become the focus of conversations or a target of harrassment surrounding the ongoing issues facing vmp.