Vinyl Me Please (store, exclusives, swaps, etc)

Stringthing75 said:
I don’t get why this isn’t just an email to customers. Especially affected ones. Going on reddit? I am not on that. A tiny proportion of customers will see it. There is so much they just haven’t addressed. The proof will be when people get their records. Until I get mine I am calling BS.
getting a refund isn’t really a result. I want the vinyl.
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I think there is hope for you. I was in your situation, managed to DM Pauly on Reddit and he sorted me out.
 
Joe Mac said:
Since the store migration? Really? You believe thats the problem? Not just a symptom?

Was the forum shutsown since the store migration? Did the Nat Turner buckets fiasco happen since the migraton? Was @Murfocakes and others getting no records for months at the end of 2018 since the store migration? Etc. Etc, ad infinitum
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Mmmmmm I know there has been a lot of people with issues with VMP beforehand the store migration. The VMP forum shutdown was controversial and should have never of happened!

But ever since the store migration, the chaos has been ⬆️🆘🚨🌪

It feels like that scene in Mean Girls, where Lindsey Lohan imagines everyone as animals in the shopping centre mall! Like everyone is just going crazy and shit just got to 0-100 real quick! It’s like a zoo with all the animals breaking out and just going craaaaaaaazayyyy! 🦁🐮🐷🐒🐥🐴🐾🐺🐗🐢🐍🐾🦖🦕🦑🦓🦍🦧🦏🐾🐪🦘🐖🦚🐈🐄🦩🦥🐇🐾🦙
 
NathanRicaud said:
It feels like that scene in Mean Girls, where Lindsey Lohan imagines everyone as animals in the shopping centre mall! Like everyone is just going crazy and shit just got to 0-100 real quick! It’s like a zoo with all the animals breaking out and just going craaaaaaaazayyyy! 🦁🐮🐷🐒🐥🐴🐾🐺🐗🐢🐍🐾🦖🦕🦑🦓🦍🦧🦏🐾🐪🦘🐖🦚🐈🐄🦩🦥🐇🐾🦙
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This is exactly what i was about to say.
 
Atvinyl said:
All of a sudden, I got a flurry of shipping notifications overnight and FWIW, the unfulfilled records on my order page dwindled from 10 to these two:

1. Aretha Franklin
2. The very elusive and mysterious Charlie Brown Christmas
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Update

Spoke to Pauly on Reddit
1. Aretha: he gave me the tracking number and it was actually first out the door (before Xmas) and en route but I live overseas so I hadn’t received it
2. CB Christmas: ordered in October. Really gone missing. He has no idea why. He offered a refund or for me to just wait for his people to work through this “edge” case.

Since in one fell swoop, I was all sorted out, including Stax Anthology, I opted to wait. I really want that CB Christmas so not ready to give up
 
NathanRicaud said:
Mmmmmm I know there has been a lot of people with issues with VMP beforehand the store migration. The VMP forum shutdown was controversial and should have never of happened!

But ever since the store migration, the chaos has been ⬆🆘🚨🌪

It feels like that scene in Mean Girls, where Lindsey Lohan imagines everyone as animals in the shopping centre mall! Like everyone is just going crazy and shit just got to 0-100 real quick! It’s like a zoo with all the animals breaking out and just going craaaaaaaazayyyy! 🦁🐮🐷🐒🐥🐴🐾🐺🐗🐢🐍🐾🦖🦕🦑🦓🦍🦧🦏🐾🐪🦘🐖🦚🐈🐄🦩🦥🐇🐾🦙
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Honestly, its felt much more like The Shawshank Redemption. Years of chipping through a wall with an undersized chisel, a night crawling though shit and then, finally, FREEDOM!
 
Melt Face Molly Drop said:
putting "and we are sorry" in the subject line makes it sound so sarcastic... we messed up and we are sOoOOorrRrRrrRryYyyy (for droppin' these dank vibez)
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giphy.gif
 
foks said:
This is unfair. People railing on them for an apology and when it finally comes people are like "oh as if you can believe that".

Do you think they meant to send 50 copies of the same album to random customers? Of course not. They fucked up and are owning it, which is really all they can do at this point.
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I don’t doubt the sincerity of theapology nor doubt that there were genuine issues outside of their control. I am not demonising them for apologising in fact I am very happy that an apology has happened.

I am frustrated that it has taken them this long for them to own it and apologise for the issues and I don’t think that is fair.

Of course I didn’t think that they meant to send multiple copies of the same album to customers but I also know it has happened prior to changing over to the new system.

It happened that me a couple years back. I received 6 copies of Charles Bradley, Martha Staples, Muddy Waters, Jackie Cohen and 2 copies Gang Of Youths and some others which escape me at the moment hat month.

I work in Complaints for a private health insurance provider here in Australia and one of our basic principles is to “own the issue”.

I am all too familiar with migration issues as well. A few years back our company changed computer infrastructure to a brand new system devised specifically for us and man, was it ever a shitshow of epic proportions.

I am honestly surprised that VMP had such issues with an established shopping platform and wonder where the support was from Shopify during the migration.

I still have outstanding issues from November that got as far a reply from VMP prior to Christmas. I was asked by CS if I’d like store credit or a refund which still has not been responded to, despite replying back to the same email as to not create a seperate case for the same issue.

Working in similar circumstances to VMP CS I feel for how inundated they must have been in recent times. Which I think allows me to have a bit more patience than some but should I have to send an email to the COO to get response? I just might have to in this instance

That said, I am not one of those frustrated enough to cancel my subscription or calling for blood. My Avatar here is a testimonial to my ability to hold out on promises made by VMP and I still see myself as being a subscriber for the foreseeable future.

TL;DR: Apology is welcomed but overdue, still subscribing.
 
Lacubrious said:
I don’t doubt the sincerity of theapology nor doubt that there were genuine issues outside of their control. I am not demonising them for apologising in fact I am very happy that an apology has happened.

I am frustrated that it has taken them this long for them to own it and apologise for the issues and I don’t think that is fair.

Of course I didn’t think that they meant to send multiple copies of the same album to customers but I also know it has happened prior to changing over to the new system.

It happened that me a couple years back. I received 6 copies of Charles Bradley, Martha Staples, Muddy Waters, Jackie Cohen and 2 copies Gang Of Youths and some others which escape me at the moment hat month.

I work in Complaints for a private health insurance provider here in Australia and one of our basic principles is to “own the issue”.

I am all too familiar with migration issues as well. A few years back our company changed computer infrastructure to a brand new system devised specifically for us and man, was it ever a shitshow of epic proportions.

I am honestly surprised that VMP had such issues with an established shopping platform and wonder where the support was from Shopify during the migration.

I still have outstanding issues from November that got as far a reply from VMP prior to Christmas. I was asked by CS if I’d like store credit or a refund which still has not been responded to, despite replying back to the same email as to not create a seperate case for the same issue.

Working in similar circumstances to VMP CS I feel for how inundated they must have been in recent times. Which I think allows me to have a bit more patience than some but should I have to send an email to the COO to get response? I just might have to in this instance

That said, I am not one of those frustrated enough to cancel my subscription or calling for blood. My Avatar here is a testimonial to my ability to hold out on promises made by VMP and I still see myself as being a subscriber for the foreseeable future.

TL;DR: Apology is welcomed but overdue, still subscribing.
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Dude, the level of support Shopify offers is really unparalleled for that kind of platform. This has absolutely nothing to do with Shopify's side of things.
 
Lacubrious said:
I don’t doubt the sincerity of theapology nor doubt that there were genuine issues outside of their control. I am not demonising them for apologising in fact I am very happy that an apology has happened.

I am frustrated that it has taken them this long for them to own it and apologise for the issues and I don’t think that is fair.

Of course I didn’t think that they meant to send multiple copies of the same album to customers but I also know it has happened prior to changing over to the new system.

It happened that me a couple years back. I received 6 copies of Charles Bradley, Martha Staples, Muddy Waters, Jackie Cohen and 2 copies Gang Of Youths and some others which escape me at the moment hat month.

I work in Complaints for a private health insurance provider here in Australia and one of our basic principles is to “own the issue”.

I am all too familiar with migration issues as well. A few years back our company changed computer infrastructure to a brand new system devised specifically for us and man, was it ever a shitshow of epic proportions.

I am honestly surprised that VMP had such issues with an established shopping platform and wonder where the support was from Shopify during the migration.

I still have outstanding issues from November that got as far a reply from VMP prior to Christmas. I was asked by CS if I’d like store credit or a refund which still has not been responded to, despite replying back to the same email as to not create a seperate case for the same issue.

Working in similar circumstances to VMP CS I feel for how inundated they must have been in recent times. Which I think allows me to have a bit more patience than some but should I have to send an email to the COO to get response? I just might have to in this instance

That said, I am not one of those frustrated enough to cancel my subscription or calling for blood. My Avatar here is a testimonial to my ability to hold out on promises made by VMP and I still see myself as being a subscriber for the foreseeable future.

TL;DR: Apology is welcomed but overdue, still subscribing.
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Us Melbournians are pretty forgiving and patient, ay? 😜☺️
 
AudioAce said:
Watched both the Jim Carrey and the Muppets version and damn does the Muppet one blow Jims out of the water.
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I watched the new Guy Pearce version for some reason this past Christmas. Lemme tell you, that's three miserable hours of my life I can never get back. Did you ever wanna see a retelling of A Christmas Carol with absolutely all of the charm and humanity sucked out of it? Then do I have the movie for you!
 
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