Vinyl Me Please (store, exclusives, swaps, etc)

[Hollywood]

I'll just leave this here:

TL;DR We Messed Up And We Are Sorry.

As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...

magazine.vinylmeplease.com

You think!?!

 

[Melancholy_Melody]

I also got the email and I am no longer a member.

 

[Lacubrious]

I'll just leave this here:

TL;DR We Messed Up And We Are Sorry.

As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...

magazine.vinylmeplease.com

 

[Hollywood]

At least they took some responsibility...

Too little too late I'm afraid!

 

[Memo]

I got it too.

This is their reasoning behind the 26 record boxes. Has anyone here ever worked in a fulfillment center? I’m still not sure how this happens.

Due to human error in a new process at the warehouse, some orders that were intended to go to multiple people, were instead put into a single box and shipped to a single person. The result is some people getting things they didn’t order, others getting tracking emails that show their order going to the wrong address.

Maybe in the way the picks were done and assigned. Human error probably means they were manually manipulating the orders instead of the system issuing tickets.

 

[Captainfog]

If they're estimating it's going to take a couple of weeks to catch up with the emails then they must have thousands to work through.

 

[Hollywood]

I also got the email and I am no longer a member.

I got it as well.

 

[foks]

View attachment 28919

This is unfair. People railing on them for an apology and when it finally comes people are like "oh as if you can believe that".

Do you think they meant to send 50 copies of the same album to random customers? Of course not. They fucked up and are owning it, which is really all they can do at this point.

 

[High Rant District]

I'll just leave this here:

TL;DR We Messed Up And We Are Sorry.

As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...

magazine.vinylmeplease.com

At least they took some responsibility...

No one took responsibility. It is signed "VMP Team". Not a single person was willing to take personal responsibility.

 

[oldschoolkirby]

I'll just leave this here:

TL;DR We Messed Up And We Are Sorry.

As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...

magazine.vinylmeplease.com

Things I like about this:
- They have added customer service people
- The internal "action response team" seems like a good idea
- Fairly transparent about the issues at hand
- Recognizing the need for better & more communication

Things I would have liked to see:
- The lack of a benefit/coupon/discount/credit/etc, like Joe Mac mentioned
- Could have been more specific about how they will prevent this from happening ever again

 

[Joe Mac]

No one took responsibility. It is signed "VMP Team". Not a single person was willing to take personal responsibility.

Not only that you take responsibility when something happens, not 2 fucking months later. You take responsibility by actions, not just words. They've put out such a sanctimonious, narcissistic message here that offers no solutions or gestures at all.

 

[oldschoolkirby]

No one took responsibility. It is signed "VMP Team". Not a single person was willing to take personal responsibility.

I would interpret using "VMP team" as everybody owning some responsibility - from the management decisions that kicked off the whole rotten chain of events, to the "human error" in the warehouse, to the inability of CS to respond in a timely fashion, etc etc...

But I get where you're coming from too - the CEO signing it would have been nice to see.

 

[Hollywood]

The lack of a benefit/coupon/discount/credit/etc, like Joe Mac mentioned

That's what I'm most disappointed with.

 

[Murfocakes]

Where is the actual sorry? Or the olive branch?

I’m a member of another, much smaller, club and they fucked up royally last year. They gave every member a free record to say sorry. Now I get that 30,000 free records is a lot but a discount? A few represses to give some good records for swaptions? something, anything, other than just we are still fucking working on it!

They did send out 30,000 free records. However your free record was sent to someone else

 

[displayname]

I'll just leave this here:

TL;DR We Messed Up And We Are Sorry.

As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...

magazine.vinylmeplease.com

This comment in no way restores my faith in VMP's ability to run their business, but it does help me respect them just a little more than I did yesterday.

Now if they actually make changes, I'll respect them more. But I need some action before trust in any form is awarded.

 

[swamp]

They did send out 30,000 free records. However your free record was sent to someone else

I did get an email saying I have a 28,980 pound package waiting for me at my local FedEx Office.

 

[Murfocakes]

I did get an email saying I have a 28,980 pound package waiting for me at my local FedEx Office.

You must have got my free record too.

 

[Ethos99]

Where is the actual sorry? Or the olive branch?

I’m a member of another, much smaller, club and they fucked up royally last year. They gave every member a free record to say sorry. Now I get that 30,000 free records is a lot but a discount? A few represses to give some good records for swaptions? something, anything, other than just we are still fucking working on it!

They could clean out that old inventory by giving free records! You know the inventory they just can seem to move like Torres or Big Bill Broonzy. Or half the shit they normally have for swaps.

 

[bfly]

You must have got my free record plant too.

 

[Teeeee]

Here's the thing guys:

The communication.

This isn't new. They have SUCKED at communication for years. There are several of us on here that stuck it out far longer than we should have because it was when they actually engaged with us. And we would BEG them to send out communications. BEG THEM. So many times. They are acting like this is the first time they whiffed on communication. It is not. This is their pattern. Only communicate when it is clear they can not keep the issue confined to a few people.

And yes, Matt should absolutely have signed that. The buck starts and stop with him. This was such an all encompassing eff up, he should personally write this and sign it.

Yes, it is nice that they finally acknowledged their eff up. Sure. It's the least they could do for you all. SMH

(Also, just a tiny nitpick - but why use the term "API" when the majority of people reading that have no idea what an API does.)