Vinyl Me Please (store, exclusives, swaps, etc)

How long before somebody like CoS or P4K starts sniffing around to see what's going on? For one of the biggest online vinyl retailers in the biz to be generating this much bad buzz on every channel is noteworthy, right? Doesn't merit a huge exposé or anything, but if a Stax Anthology announcement gets press in Rolling Stone, surely that same business being unable to deliver its product correctly is worth a blurb somewhere.
 
Indymisanthrope said:
How long before somebody like CoS or P4K starts sniffing around to see what's going on? For one of the biggest online vinyl retailers in the biz to be generating this much bad buzz on every channel is noteworthy, right? Doesn't merit a huge exposé or anything, but if a Stax Anthology announcement gets press in Rolling Stone, surely that same business being unable to deliver its product correctly is worth a blurb somewhere.
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Send them a tip!
 
Indymisanthrope said:
How long before somebody like CoS or P4K starts sniffing around to see what's going on? For one of the biggest online vinyl retailers in the biz to be generating this much bad buzz on every channel is noteworthy, right? Doesn't merit a huge exposé or anything, but if a Stax Anthology announcement gets press in Rolling Stone, surely that same business being unable to deliver its product correctly is worth a blurb somewhere.
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Jorduck said:
Their support queue baffles me.

I emailed on NYE asking to have my main track switched to classics (previously essentials with classics add-on) because essentials tends to not sell out and I usually like the classics track more. Also asked about an order I had that I suspected was oversold (Al Green and Comet from that day when stuff got restocked). Got a response from CS in under an hour saying they had switched my track and that it "looked like" my order was indeed oversold. I wasn't going to bother trying to figure out if it was actually oversold or not so I asked for a refund, and got a reply on the 2nd saying it had been issued.

It's crazy to hear that some people haven't heard anything in a month.
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Yeah, I've never waited more than a day for a response from CS...even if they don't say anything I like, they've always at least sent a response quickly. Including when I emailed a few weeks back in the middle of all this migration mess. *knocks on wood*
 
Indymisanthrope said:
How long before somebody like CoS or P4K starts sniffing around to see what's going on? For one of the biggest online vinyl retailers in the biz to be generating this much bad buzz on every channel is noteworthy, right? Doesn't merit a huge exposé or anything, but if a Stax Anthology announcement gets press in Rolling Stone, surely that same business being unable to deliver its product correctly is worth a blurb somewhere.
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I actually just tweeted the same thing wondering why no media have made a peep about it. They've done stories about warehouse/shipping issues over the past several months, you'd think they'd also be poking around about one of the (supposedly) largest online record clubs completely shitting the bed for two months running.
 
The thing that is infuriating is that they are definitely seeing all the tweets from customers asking for updates on records they bought months ago and how they’re being ignored by CS. How do I know? Because up until a day before New Year’s Eve, they were still ‘liking’ flattering tweets while ignoring the sea of customer tweet complaints. That is intentional. There’s no other way around it.
 
Indymisanthrope said:
How long before somebody like CoS or P4K starts sniffing around to see what's going on? For one of the biggest online vinyl retailers in the biz to be generating this much bad buzz on every channel is noteworthy, right? Doesn't merit a huge exposé or anything, but if a Stax Anthology announcement gets press in Rolling Stone, surely that same business being unable to deliver its product correctly is worth a blurb somewhere.
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That's what I'm saying! It feels very shady to me that this isn't being given much attention outside of a portion of their customer base. Haven't VMP and Pitchfork collaborated on stuff in the past? That might be the answer as to why Pitchfork is staying silent.
 
btf1980 said:
The thing that is infuriating is that they are definitely seeing all the tweets from customers asking for updates on records they bought months ago and how they’re being ignored by CS. How do I know? Because up until a day before New Year’s Eve, they were still ‘liking’ flattering tweets while ignoring the sea of customer tweet complaints. That is intentional. There’s no other way around it.
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I mean, the person who runs social media isn't a customer service rep, and it isn't like CS is on twitter looking at these things and laughing "ha! I refuse to respond to this!". They're just THAT swamped because their system integration with shopify went so horribly that the entire user experience of VMP broke
 
Heath said:
Yeah, I've never waited more than a day for a response from CS...even if they don't say anything I like, they've always at least sent a response quickly. Including when I emailed a few weeks back in the middle of all this migration mess. *knocks on wood*
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Same. I feel bad for those who don't receive timely replies when I don't know why my responses come quick. That last email I sent was about the taxes they charged on my membership renewal. I received a response almost instantly, at like 10 P.M. on a weekend.
 
Heath said:
Yeah, I've never waited more than a day for a response from CS...even if they don't say anything I like, they've always at least sent a response quickly. Including when I emailed a few weeks back in the middle of all this migration mess. *knocks on wood*
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You’re lucky. Up until my refund for a cancelled preorder, CS never responded to emails about my unfulfilled orders. Not once! They still haven’t. This is why I opened multiple PayPal claims. I just want my money back at this point since they’re clearly not shipping the records I paid for or responding to me in any capacity. I was left with no choice.
 
Btsvinylfarm said:
I mean, the person who runs social media isn't a customer service rep, and it isn't like CS is on twitter looking at these things and laughing "ha! I refuse to respond to this!". They're just THAT swamped because their system integration with shopify went so horribly that the entire user experience of VMP broke
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Most sensible companies have departments that talk to each other in some capacity. I don’t expect a social media person to handle every customer issue, but they can direct it to the proper department. Social media is a direct interface to your customers. Ignoring everything is bad form no matter how you slice it.
 
btf1980 said:
You’re lucky. Up until my refund for a cancelled preorder, CS never responded to emails about my unfulfilled orders. Not once! They still haven’t. This is why I opened multiple PayPal claims. I just want my money back at this point since they’re clearly not shipping the records I paid for or responding to me in any capacity. I was left with no choice.
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Oh yeah, don't get me wrong, I know I'm super lucky. It makes no sense why responses are so inconsistent.

Also it should be known that I never once listened to that "don't email us again, it'll just put you on the bottom of the queue again" bullshit that they love to spout out, so maybe that has something to do with it
 
Indymisanthrope said:
How long before somebody like CoS or P4K starts sniffing around to see what's going on?
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girlnevergoesout said:
Send them a tip!
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NewsFedora said:
I actually just tweeted the same thing wondering why no media have made a peep about it. They've done stories about warehouse/shipping issues over the past several months, you'd think they'd also be poking around about one of the (supposedly) largest online record clubs completely shitting the bed for two months running.
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Those stories are actually what made me think about this, because I wouldn't put it past VMP to try to spin some of these issues as being related to those industry-wide problems. Some of them, like long-delayed pre-orders, probably are. But most of this bs isn't.
gaporter said:
That's what I'm saying! It feels very shady to me that this isn't being given much attention outside of a portion of their customer base. Haven't VMP and Pitchfork collaborated on stuff in the past? That might be the answer as to why Pitchfork is staying silent.
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Well, tbh I was actually thinking the opposite. It was supposed to be a series of collabs, right? But they did Slowdive, and then...? Did a second one happen that I'm forgetting? You could be right, of course, but somehow I doubt that Pitchfork is to blame for whatever caused that to fizzle.
 
btf1980 said:
Most sensible companies have departments that talk to each other in some capacity. I don’t expect a social media person to handle every customer issue, but they can direct it to the proper department. Social media is a direct interface to your customers. Ignoring everything is bad form no matter how you slice it.
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I can't say for sure, but most of these types of companies are contracting out their social media coordination. I know Mobile Fidelity does this. I'd assume a smaller/newer operation like VMP does, too
 
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