Dead C
Well-Known Member
none of which his wife had anything to do with, and you are publicly minimizing her experience and the issues she is facing with your comments towards her, the same thing you are stating nathan is doing to others with his comments.
'just be kind' isn't all that unreasonable of a request. reading just this page it certainly feels like our community could share a little more kindness and respect with each other.
Somebody else pointed out her comments on the thread praising VMP. Her public comments that customers are being "cruel" and not being understanding of the company, while stating that her post is a stand in for addressing all negative comments toward VMP already minimizes the customers' experiences. So, yeah, I think that she's being dismissive of what the customers are experiencing, while choosing to speak as an authority from the company's perspective. I agree that this aspect doesn't have to do with her, but she's chosen to speak on it. She posted that publicly and I think her outlook is misguided. Her husband is responsible for doing some shitty stuff to people and I don't believe she's probably even aware of that. The consistent use of the term "mistakes" bothers me. The customers actions are "cruel" and intentional, while VMP continually makes "mistakes" (the same ones) "unintentionally."
Customers have real lives and experiences and concerns, too. Some are dealing with financial struggles. They aren't all "cruel" heartless individuals complaining. The company is a person. The customers are nameless accounts and orders.
Edit:
I should also be clear that, when I said that I didn't have any sympathy, I didn't mean that I don't have any for her. She seemed to be asking for sympathy for Matt and the company, from the attacks of "cruel" commenters asking for their records and telling VMP to get their shit together. I don't have sympathy for them. For her, I just feel like she has a skewed perspective and cares about her family.
Also, when I said "publicly," I meant on instagram. I don't think my comments saying that I don't feel bad for VMP in here is the same as screaming praise while telling them they've done no wrong (while avoiding to mention your own current issues) on the first post where they finally began to own it, while surrounded by others experiencing issues.
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