Hey hey but but if you're one of the unlucky 50% they'll send "a little something extra"!
or just helping determine when to communicate and who to. I will say I did disagree with @Lee Newman about the Nat communication initially but has it unfolded I changed my mind and agreed with him. He said everyone who was to get Nat should have been contacted initially and told about the issue, I thought only those affected should have been but unlike there initial communication on the forum way more people ended up being affected. But we can't get it right 100% of the time, though in the upper 80's would be acceptable (I don't thing VMP is close to this benchmark)
I got caught in that shafting with Nat and the lack of communication. Lee and I both suggested VMP should have just communicated with everyone at the start. I found out through a random post on their Reddit group and asked their CS what was happening. They don't know how to communicate and if you notice, other than their increasingly delayed CS replies, have made it to where you can't talk to them. The company is inexperienced, young, adverse to criticism and making mistakes that are unfortunate and preventable.
PS finally got Nat in last week of May after they shipped it in lowest class mailer that took two weeks to arrive. Nice record, complete pain in the ass process though that cost them a lot of capital with me.