I haven't done it myself, but I've heard it is done for some retailers.
Most accept pictures of the damage that makes the original fault and not require it to be destroyed.
I can understand the rationale. It’s cheaper than asking you to return it and it’s at least some sort of barrier to keep people from just claiming defective records for refunds.
I was asked this with a pair of headphones a few years ago. They wanted me to destroy/cut the cord, send a picture, and then they’d send me a replacement. The faulty headphones still worked okay and I only had one pair so I didn’t want to go without headphones for a week so I didn’t do it. Just bought some different ones instead.
I'm thinking about this @wokeupnew too - the cover has a big tear in it, but the vinyl is OK (it has a mark but it isn't audible). Feels a bit decadent to have to destroy it just to get a perfect cover
Head to r/PhotoshopRequest and have someone make you a picture of the record broken in two. Would’ve been pretty easy for a headphones cut cord as well
Most accept pictures of the damage that makes the original fault and not require it to be destroyed.