Vinyl Me Please (store, exclusives, swaps, etc)

Joe Mac said:
hahaha! I’m sure you are great and that there are some great consultants who do great work in certain areas. Working in a legal environment I find that the ones that we get in, particularly in terms of process rationalisation, really struggle to adapt to the fact that we can’t he serviced with a standard approach and that it takes a bit more nuance because there are certain considerations that just cannot be streamlined or removed.
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I 100% understand where you are coming from, my friend. Specialized businesses, or industries, with complex business needs require a much more adept person to understand their processes. In consulting, there is rarely a one-size fits all solution.
 
Tyr said:
Also, I have walked into MUCH larger companies (think 10MM a month over VMP’s 10MM per year) that were in much more dire situations than VMP, and helped them turn things around in 6-12 months. Sometimes having an outside perspective with a higher degree of business acumen is a good thing. Especially if your company doesn’t currently have the knowledge or bench-strength to handle your issues.

But again, as with every field, there are good consultants and bad consultants.

The focus, from my perspective, for VMP should be on 3 distinct areas: People, Processes, and Systems. These 3 funnel into the overall business stability and delivery of their company and brand.
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Delta Don said:
This is what I have been saying for weeks.
Of course I don’t know what they have implemented or even researched , but if it were me and I’m the ceo , I’m putting on my customer service hat. That and at minimum use capable loyal friends to take on some after hours work to help expedite things. Again this is at minimum. This is a giant mess.
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You are correct!

I had some small insight into their tools and delivery methods a couple years ago, but that info is long since out of date. Their focus last year on bringing in outside talent with greater experience is a good first step. However, ultimately, no matter how many heavy hitters you bring in and place, business strategy and direction is decided at the Executive level. Depending on the Structure of their business and the strength of that Executive team, positive business moves are sometimes overruled due to competing factors and priorities. That whole, you can lead a horse to water axiom. I do not know what VMP’s company culture is currently. But from some of the subtle cues they give off I would say that it is definitely a top down, authoritarian structure. Which means all roads, and decisions, lead back to the top level. Ultimately, they need to do better.
 
Tyr said:
Also, I have walked into MUCH larger companies (think 10MM a month over VMP’s 10MM per year) that were in much more dire situations than VMP, and helped them turn things around in 6-12 months. Sometimes having an outside perspective with a higher degree of business acumen is a good thing. Especially if your company doesn’t currently have the knowledge or bench-strength to handle your issues.

But again, as with every field, there are good consultants and bad consultants.

The focus, from my perspective, for VMP should be on 3 distinct areas: People, Processes, and Systems. These 3 funnel into the overall business stability and delivery of their company and brand.
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I agree with you on what they need to improve. Shutting the forum and infuriating a ton of their core/most die hards is the antithesis of people. It still makes 0 sense to me because it's so easy to learn that the die hard fans are the whales and your best word of mouth marketing.
 
BazookaTooth said:
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Hahahaha! I love this. At my company I often call our specialized consultants “certified killers” or “heavy hitters” because they all need to be sharp and flexible enough to get the job done in any situation no matter who is sitting in Samuel L’s car. With smaller consulting firms, you don’t have the luxury of having your people be good at only one thing. They need to be the RIGHT thing for that specific client.
 
Indymisanthrope said:
I don’t think anyone does. My comment was purely about whether pulling her into the conversation here, where it will be preserved indefinitely, is a good look for this site.
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She entered this conversation when she commented on the ig post. I linked to see if it was really his wife or just a joke and, when I clicked on her profile image -- since I'm still a dummy and forget it won't enlarge, but generate a story -- saw the contempt that her household has for the collective customer base, which she views as unappreciative and cruel. When she mentions scrappiness, she seems to paint the customers and the "damage" they cause as the only real obstacle, rather than the choices of VMP, which she writes off as understandable goofs. But, most importantly, she personally stated that she wanted to deliver that message to every individual "negative" commenter being critical of their company. By posting that here, it's been delivered.

It's just a comment in a thread in a section of a forum. It's not a reddit post or any call to action against her, so I don't think it's wrong for us to see it and, apparently, she doesn't either. According to her, she wanted us to.

Like I said before, I wouldn't personally contact her, but I don't think commenting on her statements about us is out of line.
 
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Dead C said:
She entered this conversation when she commented on the ig post. I linked to see if it was really his wife or just a joke and, when I clicked on her profile image -- since I'm still a dummy and forget it wom't enlarge, but generate a story -- saw the contempt that her household has for the collective customer base, which she views as unappreciative and cruel. When she mentions scrappiness, she seems to paint the customers and the "damage" they cause as the only real obstacle, rather than the choices of VMP, which she writes off as understandable goofs. But, most importantly, she personally stated that she wanted to deliver that message to every individual "negative" commenter being critical of their company. By posting that here, it's been delivered.

It's just a comment in a thread in a section of a forum. It's not a reddit post or any call to action against her, so I don't think it's wrong for us to see it and, apparently, she doesn't either. According to her, she wanted us to.
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I think the real disgusting flex of privilege is where she complains that their holiday was ruined because Matt had to work to fix this.

What about the holidays of the paying customers, many of whom were relying on their missing merchandise as gifts? What about the warehouse workers and support staff that presumably had to "work around the clock" to cover for the ineptness of the c-suite?
 
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