I imagine they have had hundreds of emails asking for them to upgrade their website, yet it falls on deaf ears and time and time again the website being down is the excuse for when things go wrong.
I mean, I guess... but you can't honestly pretend like they've never tried to address that problem. First, they shut down their forum with minimal notice to silence dissent and then, when shit really went awry over the holidays, they effectively shut down all correspondence rather than answer why their customers products were all missing.
We ARE talking about the problem of people contacting them about issues, and not the issues they're having, correct?
But seriously, folks...
I honestly get fairly worn out on that whole narrative that swaps are a "bonus" they don't have to offer. Yes, they actually do have to offer them, because that is part of the fucking service listed that you're paying for. They've changed and botched and readjusted so much over the years that the swaps were a natural evolution that became necessary to compensate for other changes and retain customers. Without the swaps, it wouldn't be worth it for a lot of people to join or remain members. If that aspect is a major selling point for you and you're not receiving the benefit of it, then you have a right to be upset and speak up/out about it.
Believing that you shouldn't have to deliver on what you are charging people for is entitled. Treating them reaching out to you about it as being a nuisance you can dismiss after you have their money, is entitled. And, actually, criticizing other members who just dealt with more bullshit that should have been remedied years ago and never should have been issues to begin with, as unappreciative and overreacting, because the process is working out for you and the problems of other people -- problems you can scroll past, mind you -- are just whining and downers... that's kind of an entitled mentality, too.
