serotonein
Active Member
I didn't realize with the change in damage policy that there is an official form you can fill out for a replacement
Submit a request – Vinyl Me, Please
vinylmeplease.zendesk.com
I decided to take a chance & go this route instead of the usual info@. I attached a video of the loud popping on Stars; mine actually starts in the last 10 seconds of Soft Revolution.
VMP sent a response email at 12p letting me know they'd received my inquiry, and I just (1:30p) received a response from Pauly that I'm receiving a replacement.
When I was filling out the form, I mentioned that I knew it was a widespread issue & here was my video to add to the rest. I didn't want them thinking they could downplay the issue since even though this forum is a subset of the overall user base, it's too many people to be a coincidence. Pauly's response was "Lets try a new copy, and see if the same issue is on the new one. My hope is that it was just a small part of the batch. "