Yes and I'll add to this that it appears in many cases they're pushing refunds to old credit card numbers. I had four items refunded over the past several weeks, 2 that were new purchases went through, the other two that were from November never appeared, new card arrived early December... totally same number, just new expiry date. Shouldn't be an issue, but apparently is.I’ve filed PayPal claims for my outstanding VMP orders. You don’t get to keep my money for months, not send out the products I ordered, not give proper updates, and be unresponsive to inquiries. I’m sorry, but this is not just a migration issue. They are having operations issues bigger than website migration.
Additionally, website migration doesn’t hinder their ability to have clear communication with their customers who they’ve essentially left in the dark. Nothing is stopping them from communicating. Being unresponsive is a deliberate action. So is turning off comments on Instagram and ignoring everyone on social media. They are aware and this is how they are choosing to deal with the situation. It doesn’t give me confidence in them as a company.
Actually, I'm going to submit this as my suggestion for the new VMP slogan:
VMP - Shouldn't Be An Issue, But Apparently Is