Couldn't get the link to work either.I apologize if this has been covered already, but apparently store credits can only be used against store purchases. It cannot be used against subscription renewals even if you do an add-on sub for 1 month. Here is the response I received from CS:
“Thanks for reaching out! I'm sorry about that. The system has changed and Store Credit is applied to store purchases by default and not renewals. Here is an article with a little more information on using Store Credit:
Vinyl Me, Please”
I couldn’t get the link to work, so who knows what garbage they wrote in there.
Assuming this is true (which is likely is), this may actually be the thing that puts the nail in the coffin for me doing anything other than (or possibly including) my Classics subscription. I've worked in IT management for nearly 10 years and I can tell you that this is 100% a choice and not because any platform tells them to. So VMP decided that they wanted to remove the ability to use credits for membership, there is no way that this is because of the migration or platform leaving them with no choice.
Sigh, once again a shitty management decision that is focusing on short term gain which will cause long term pain. The only reason why you would do this is if these guys are looking to make a pile of quick cash and then sell the company; at least that's the first thing that comes to mind for me: create short term value so that it looks like the company is worth more than it actually is to get investors or a buyer interested.