Tell me about it... returning something to seller since they ‘graded’ as Mint and it came VG at most... pet hair (or human) everywhere, inner sleeves ripped, damaged gatefold... his response was “I graded it months ago”
How long has it been since you asked?
I don't always get back to questions within 12 hours myself. And when I make a mistake, I handle it like it should be handled. My feedback reflects this.