Vinyl Me Please (store, exclusives, swaps, etc)

folsom_lives said:
Yup. It's actually still linked on the old article from when they closed the forum.
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I really like the ideas that have already "launched":

Make swapping more intuitive and valuable.

Redesign the main membership page to make it more intuitive, easier to change Tracks, and more clear when the next shipment will be sent.
 
MikeH said:
I really like the ideas that have already "launched":

Make swapping more intuitive and valuable.

Redesign the main membership page to make it more intuitive, easier to change Tracks, and more clear when the next shipment will be sent.
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Yeah. Launched as in "we launched a nuke to totally obliterate that".
 
MikeH said:
I really like the ideas that have already "launched":

Make swapping more intuitive and valuable.

Redesign the main membership page to make it more intuitive, easier to change Tracks, and more clear when the next shipment will be sent.
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Try not to send members 2 copies of Mr. Hands when they actually went out of their way to order exactly zero copies of Mr. Hands.



It me.
 
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Btsvinylfarm said:
It's less intended to be "actionable" than it is to bring a whole lot of user feedback to them at once. They've disable comments on instagram for the past month, and I don't know about Twitter or FB. It's a win if they see this at all.

Also, FWIW, I've had some pretty good recent success using small opinion polls like this to push some campaigns for a notable label to start work on a few pet projects, so you never know ¯\_(ツ)_/¯
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Oh, I get that, but to do something like you're proposing is the equivalent of asking people "Do you think VMP should ship everyone a unicorn with the next ROTM?" It has about the same level of realistic probability. As others have pointed out, because it's an internet poll, it also doesn't have any level of accuracy. There's no way to prove that anyone who voted on it is a current paying member and that if they did something so monumentally (financially) stupid, it would actually guarantee continued membership, or any former members who would sign up again if the company did this. Moreover, it's already too late. If they were going to do a delay, they would have needed to decide that immediately after the migration proved to be a debacle, and done it for January (though still impossible given the contracts they've signed for the ROTM schedule).

They know people are angry - the number of order and membership cancellations in the last two months is likely quite a bit higher than any time before. Granted, their system is so botched that pulling any metrics from it is likely an even bigger headache than the previous duct tape and chewing gum system they'd created on their own. The damage will be clear on final Q4 revenues, spilling over into Q1, and they'll be thankful they didn't make it worse by losing an entire month's revenue on top of everything else.
 
serotonein said:
if they did something so monumentally (financially) stupid, it would actually guarantee continued membership, or any former members who would sign up again if the company did this.

The damage will be clear on final Q4 revenues, spilling over into Q1, and they'll be thankful they didn't make it worse by losing an entire month's revenue on top of everything else.
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I think you're over analyzing this way too much. The intent is to let them know people are upset; cut and dry. They've cut off a lot of feedback channels since the migration, so it's been difficult to get them that feedback.

As far as the bold, by not fixing it they're likely making a worse financial decision. If they ever did delay an RotM (they won't, intentionally), they wouldn't lose the revenue they'd simply delay the timing of it - note that they likely can't (or shouldn't) recognize revenue the 1st of every month when renewal charges hit. They can see the cash flow, but it's unearned revenue until they fulfill the order. If they're in such dire straits that they can't sustain operations for 7 days without the cash flow. It's far worse for them to allow the problem to persist and be shipping product for free than to delay timing of rev rec. And, with the delays being what they are, they likely aren't recognizing the revenue on time anyways. Especially now, with minimum membership at 3 months, they certainly better be deferring that revenue...

On a quarterly basis, a delay wouldn't even be noticed if they fixed the problem during the shutdown period.
 
I just got my TLC records in the mail, but Run-DMC remains unfulfilled. Also, aside from the usual “On Rotation” and weekly emails, I haven’t heard jack shit from them in the past month concerning delays, unfulfilled orders and all that.
 
Btsvinylfarm said:
I think you're over analyzing this way too much. The intent is to let them know people are upset; cut and dry. They've cut off a lot of feedback channels since the migration, so it's been difficult to get them that feedback.

As far as the bold, by not fixing it they're likely making a worse financial decision. If they ever did delay an RotM (they won't, intentionally), they wouldn't lose the revenue they'd simply delay the timing of it - note that they likely can't (or shouldn't) recognize revenue the 1st of every month when renewal charges hit. They can see the cash flow, but it's unearned revenue until they fulfill the order. If they're in such dire straits that they can't sustain operations for 7 days without the cash flow. It's far worse for them to allow the problem to persist and be shipping product for free than to delay timing of rev rec. And, with the delays being what they are, they likely aren't recognizing the revenue on time anyways. Especially now, with minimum membership at 3 months, they certainly better be deferring that revenue...

On a quarterly basis, a delay wouldn't even be noticed if they fixed the problem during the shutdown period.
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I'd cancel my membership if they delayed (to my knowledge if I wasn't here or reddit) for no reason. I imagine many others, they signed up for X months and for them to say "sorry other people aren't happy so were going to make you wait longer on purpose" wouoldn't go over well. Just drop it, it's not going to happen, your poll proves nothing and provides no tangible insight into anything.
 
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