I found this post from Jason Stoddard (co founder of Shiit). This is how to handle problems. Bravo!
"Okay, so here's the deal: we dun phucked up. We should have done a beta.
Soooooo...let's do a beta.
Soon, all Sol owners will be getting an email that goes something like this:
Okay, so it looks like the Sol launch has uncovered a lot more problems than we expected. Please accept our apologies for any trouble you may have had. We want this to be a really exceptional turntable, so we're putting a pause on sales.
We're also making you the following offer: please keep your Sol and help us improve it.
If you choose to do so, we'll refund $300 of the Sol's original price, making your cost $499. Then, we will send you a selected set of updates and changes to improve your Sol. Also, if you have any functional problems right now (like wobbling platters), we will swap those parts as well. And, at the end of the beta period, if you still aren't happy, we'll refund the rest of your purchase price.
Alternately, if you're just done with Sol right now, that's fine too. Contact us for an RA and we will refund 100% of your purchase price, taxes and shipping when we receive it back.
We sincerely hope you'll help us make Sol what it should be. If not, we completely understand."
So, yeah, I hope you stick with it. We're going to be doing everything we need to make this right, up to and including flying out Conrad to help us in real time. When we know a bit more, we can start sending updates to the beta testers. With luck, we'll be able to address the problems you've had and start shipping again within a month or two. If not, it might take a little longer. And when we relaunch, we'll make sure every turntable is pre-set-up for a "typical" cartridge, and there will be a standard cartridge option.
Again, apologies for the stupidity.
Thursday at 12:14 PM